Shipping Policy

Shipping Policy

Thank you for shopping with Melriao. This Shipping Policy explains our available shipping regions, processing times, delivery estimates, shipping charges, and related responsibilities.

1. Shipping Destinations

Melriao currently ships to addresses within the United States.

Separate shipping rates and longer delivery times may apply to the following destinations:

• Alaska;

• Hawaii; and

• Puerto Rico.

We currently do not ship to destinations outside the regions listed above unless otherwise stated on our website or during checkout.

2. Shipping Methods

Depending on your delivery address and order eligibility, the following options may be available:

• Free shipping on qualifying orders;

• Expedited shipping for an additional charge;

• Standard carrier shipping, including UPS where applicable; and

• Local pickup, where available.

Available shipping methods, estimated delivery times, and applicable charges will be displayed during checkout. Certain options may not be available for every product, order, or destination.

3. Order Processing

Orders are typically processed within 3–6 business days, excluding weekends and public holidays.

Custom-made, personalized, pre-order, or high-demand products may require additional processing time. If a significant delay affects your order, we may contact you using the email address provided at checkout.

Once your order has been processed and shipped, you will generally receive a shipping confirmation email containing tracking information.

4. Estimated Delivery Times

Estimated delivery times after shipment are:

• Standard shipping: 7–14 business days;

• Alaska, Hawaii, and Puerto Rico: 10–15 business days.

These delivery periods are estimates and do not include order-processing time. They are not guaranteed and may be affected by carrier operations, weather, holidays, destination accessibility, and other circumstances beyond our reasonable control.

5. Shipping Charges

Shipping charges are calculated during checkout based on factors including the delivery destination, order contents, package size or weight, and selected shipping method.

Free-shipping promotions apply only to eligible orders and destinations and are subject to the terms of the applicable promotion. Additional fees or remote-area surcharges may apply to certain locations.

Any applicable shipping charges will be displayed before you complete your purchase.

6. Order Tracking

When tracking is available, a tracking number or link will be sent to the email address associated with your order after shipment.

Please allow time for the carrier’s tracking system to update. Tracking information may not become active immediately after the shipping confirmation is issued.

7. Shipping Delays and Exceptions

Delivery may be delayed due to circumstances including:

• Carrier disruptions or operational delays;

• Severe weather or natural disasters;

• Public holidays or periods of unusually high shipping demand;

• Customs or regulatory processing, where applicable;

• Incorrect, incomplete, or inaccessible delivery addresses; or

• Other events outside Melriao’s reasonable control.

Melriao is not responsible for delays caused solely by circumstances beyond our reasonable control. However, we will make reasonable efforts to help customers obtain available information from the relevant carrier.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you discover an address error, contact us as soon as possible at 18822833736@163.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If a package is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply before the order can be resent. Original shipping charges may be non-refundable to the extent permitted by applicable law.

9. Lost, Missing, or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within seven days after the recorded delivery date or, for a package that has not arrived, within seven days after the estimated delivery period has expired.

Please provide:

• Your order number;

• A description of the issue;

• Photographs of the damaged product and packaging, where applicable; and

• Any other information reasonably required to investigate the claim.

Please retain all packaging materials until your claim has been reviewed. Melriao will work with the carrier to investigate the issue and determine whether a replacement, refund, or other resolution is available under the circumstances and applicable law.

Reports of theft or disappearance after confirmed delivery may require additional documentation, such as confirmation from the carrier or a police report.

10. Delivery and Risk of Loss

Risk of loss passes to the customer when the order is delivered to the shipping address provided during checkout, except where applicable law requires otherwise.

If carrier tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, building management, and the carrier before contacting us.

Nothing in this Shipping Policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

11. Local Pickup

Where available, local-pickup options will be displayed during checkout.

Customers selecting local pickup will be notified when their orders are ready. Please do not travel to the pickup location before receiving a ready-for-pickup notification.

Valid identification, an order confirmation, or additional verification may be required when collecting an order. Pickup availability, hours, and procedures may vary by location.